Startups

The Bear Roars: Dan and Brad

I recently joined Dan Caruso on The Bear Roars...

What You (Want to)* Want

November 2022Since I was about 9 I've been puzzled...

Securely access Intercom data in ChatGPT

Customer conversations hold value for the entire business, but...

Stop monitoring systems; start monitoring outcomes

When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. At Intercom, where our AI Agent Fin resolves...

DDoS Botnet Aisuru Blankets US ISPs in Record DDoS – Krebs on Security

The world’s largest and most disruptive botnet is now drawing a majority of its firepower from compromised Internet-of-Things (IoT) devices hosted on U.S. Internet providers like AT&T, Comcast and...

Book: Echoes of October – Feld Thoughts

I approached Echoes of October with trepidation. A graphic novel about violence and grief isn’t easy terrain. But it succeeds in a haunting, urgent way. The creators have chosen...

An NFT That Saves Lives

May 2021Noora Health, a nonprofit I've supported for years, just launched a new NFT. It has a dramatic name, Save Thousands of Lives, because that's what the proceeds will do.Noora has...

Headlines from Pioneer 2025: Fin 3, the vision for a unified Customer Agent, and what’s next for customer experience

Today we hosted Pioneer 2025, our summit for AI customer service leaders.  Hundreds joined us in person and thousands more tuned in virtually to hear about the latest Fin innovations...

Opal is beginning to roll out 15 new countries

Two months ago, we introduced Opal as an early experiment within Google Labs. Our goal was simple: give users the ability to build AI-powered mini-apps, using just natural language...

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30 Fashion People-Coded Nordstrom Fall Sale Picks

I love a Nordstrom sale, and its End-of-Season sale proves why. I've stalked Nordstrom's sale section all morning for the best fashion, beauty, and...

How I’m Refreshing My Beauty Routine For Summer

I can't believe Summer is already here! I don't know if it's because LA winter lasted so long this year or because our family...

‘Not many pub lunches require a trip across the Atlantic’: readers’ favourite UK country pubs with great food | Food and drink

Winning tip: fabulous food and views on a Scottish islandThere are not many pub lunches that require a trip across the Atlantic, but to...

Authors & Innovators 2025 – Feld Thoughts

I love to read. I love everything about books. LLMs will not replace good writing anytime soon, although they have mastered the art of...