We analyzed 166 interviews with support leaders, managers, and frontline specialists to understand what changed once AI Agents like Fin became part of everyday work.
There’s anecdotal evidence that customer...
Embassy is the next-generation framework for embedded applications. Write safe, correct, and energy-efficient embedded code faster, using the Rust programming language, its async facilities, and the Embassy libraries.
Rust +...
November 2021(This essay is derived from a talk at the Cambridge Union.)When I was a kid, I'd have said there wasn't. My father told me so.
Some people like some...
We’re excited to announce that Intercom is now a certified Shopify Plus Partner on the Technology Track.
The Shopify Partner Program Technology Track supports the largest Shopify merchants by helping...
Eddie Adams
Born just outside of Pittsburgh in New Kensington, Pa., Eddie Adams was one of the most well-known photographers of the Vietnam War era. He took one of the...
July 2023If you collected lists of techniques for doing great work in a lot
of different fields, what would the intersection look like? I decided
to find out by making it.Partly...