When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust.
At Intercom, where our AI Agent Fin resolves...
The world’s largest and most disruptive botnet is now drawing a majority of its firepower from compromised Internet-of-Things (IoT) devices hosted on U.S. Internet providers like AT&T, Comcast and...
I approached Echoes of October with trepidation. A graphic novel about violence and grief isn’t easy terrain. But it succeeds in a haunting, urgent way. The creators have chosen...
May 2021Noora Health, a nonprofit I've
supported for years, just launched
a new NFT. It has a dramatic name, Save Thousands of Lives,
because that's what the proceeds will do.Noora has...
Today we hosted Pioneer 2025, our summit for AI customer service leaders.
Hundreds joined us in person and thousands more tuned in virtually to hear about the latest Fin innovations...
Two months ago, we introduced Opal as an early experiment within Google Labs. Our goal was simple: give users the ability to build AI-powered mini-apps, using just natural language...