Startups

Heresy

April 2022One of the most surprising things I've witnessed...

2026 customer service planning series: Vol. 05

Capacity planning has always been a high-stakes exercise in...

Capital Evolution: The New American Economy

My partner Seth Levine has an important new book...

The Airbnbs

December 2020To celebrate Airbnb's IPO and to help future founders, I thought it might be useful to explain what was special about Airbnb.What was special about the Airbnbs was how...

2026 customer service planning series: Vol. 04

Real-world example Anthropic ran a focused “Fin hackathon” sprint to improve their AI Agent’s resolution rate. The team audited unresolved queries, identified underperforming topics, and created or updated content to...

zoicware/RemoveWindowsAI: Force Remove Copilot, Recall and More in Windows 11

The current 25H2 build of Windows 11 and future builds will include increasingly more AI features and components. This script aims to remove ALL of these features to improve...

The Toll of Stress on Startup Teams and Its Link to Founder Well-being

Startup Snapshot, a think tank uncovering the unspoken realities of the entrepreneurial ecosystem, has released its latest report, The Untold Toll (Part 2): Navigating Stress, Wellbeing, and Burnout in...

Billionaires Build

December 2020As I was deciding what to write about next, I was surprised to find that two separate essays I'd been planning to write were actually the same.The first is about...

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Trust has always been a first principle at Intercom, from our early investments in security and privacy to the globally recognized certifications that shape our approach today. As AI becomes...

Subscribe to our magazine

━ popular

Sarah Jessica Parker Dresses Up With Google Try On

While we all may have very clear visions of Carrie Bradshaw running around Manhattan in Manolo Blahnik heels and spending hours playing dress up...

Making Up The Star of *Emilia Pérez*

Makeup artist Vincent Oquendo is pretty sure he and hairstylist Marc Mena manifested working with actress Karla Sofía Gascón, the star of this year’s...

669: Ternus, Take the Wheel

Pre-show: Casey has a giggle about central Virginia snow Follow-up: Apple Fitness+ is doing better than the Mac Pro Workout Buddy Previously with Jay Blahnik More adventures with Cloudflare jramskov’s...

The Muppet Show | Official Teaser | Disney+

"The Muppet Show” returns Feb. 4 for a triumphant special event on Disney+ and ABC. It's The...

Why Your Airplane Ticket is So Expensive

I’ve been traveling for close to twenty years. In that time, the airline industry has changed a lot. The use of points and miles...