Over the last year, I’ve had the same conversation with a lot of support leaders.
They’ve deployed AI and are seeing initial efficiency gains, but want to push beyond these...
A free browser game that challenges you to press "No Tip" while dark patterns try to trick you into tipping. From tiny buttons and guilt-trip modals to fake loading...
I love getting emails from Ben Casnocha. Short, sweet, and to the point. Today’s was “what tech are you obsessed with now? Saw your blog post…” I wrote a...
May 2021There's one kind of opinion I'd be very afraid to express publicly.
If someone I knew to be both a domain expert and a reasonable person
proposed an idea that...
It’s clear that AI adoption is widespread. More and more businesses are using and investing in the technology.
However, in our latest Customer Service Transformation Report, it emerged that this...
Six months ago, my girlfriend and I were on a beautiful Hawaiian vacation. It was one of the happiest weeks of my life. We landed in Kona and shared...
Even though you're always planning the perfect outfit, on Valentine's Day, your underwear deserves just as much thought and care whether you're in a...