Startups

CX Score: How we built a metric support leaders can defend

“We treated trust as a design principle from day...

Minecraft Java is switching from OpenGL to Vulkan for the Vibrant Visuals update

Work continues for the Vibrant Visuals update to come...

Adventures in Claude – Feld Thoughts

My obsession with Claude Code continues. Amy is now...

An NFT That Saves Lives

May 2021Noora Health, a nonprofit I've supported for years,...

Transformation in action: Why ROI becomes clearer with deeper integration

Over the last year, I’ve had the same conversation with a lot of support leaders. They’ve deployed AI and are seeing initial efficiency gains, but want to push beyond these...

Skip the Tips — Can You Escape the Tip Screen?

A free browser game that challenges you to press "No Tip" while dark patterns try to trick you into tipping. From tiny buttons and guilt-trip modals to fake loading...

Tech I’m Obsessed With – Feld Thoughts

I love getting emails from Ben Casnocha. Short, sweet, and to the point. Today’s was “what tech are you obsessed with now? Saw your blog post…” I wrote a...

Crazy New Ideas

May 2021There's one kind of opinion I'd be very afraid to express publicly. If someone I knew to be both a domain expert and a reasonable person proposed an idea that...

Transformation in action: Why AI deployment depth makes the difference

It’s clear that AI adoption is widespread. More and more businesses are using and investing in the technology. However, in our latest Customer Service Transformation Report, it emerged that this...

I’m going to cure my girlfriend’s brain tumor.

Six months ago, my girlfriend and I were on a beautiful Hawaiian vacation. It was one of the happiest weeks of my life. We landed in Kona and shared...

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We Found the Sexiest Lingerie on the Internet, Just in Time For Valentine's Day

Even though you're always planning the perfect outfit, on Valentine's Day, your underwear deserves just as much thought and care whether you're in a...

We’re Tracking Streaming Price Hikes in 2026: Spotify, Paramount Plus, Crunchyroll and Others

The start of a new year of streaming brims with anticipation for all the great things you'll watch. You could get hooked on an...

Centro Artesanal Los Dominicos in Las Condes, Chile

For a few centuries after the establishment of Santiago in 1541, the lowlands to the east of the city center were largely rural...

Transformation in action: Why ROI becomes clearer with deeper integration

Over the last year, I’ve had the same conversation with a lot of support leaders. They’ve deployed AI and are seeing initial efficiency gains, but...