Startups

2026 customer service planning series: Vol. 04

Real-world example Anthropic ran a focused “Fin hackathon” sprint to...

zoicware/RemoveWindowsAI: Force Remove Copilot, Recall and More in Windows 11

The current 25H2 build of Windows 11 and future...

The Toll of Stress on Startup Teams and Its Link to Founder Well-being

Startup Snapshot, a think tank uncovering the unspoken realities...

Billionaires Build

December 2020As I was deciding what to write about...

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Trust has always been a first principle at Intercom, from our early investments in security and privacy to the globally recognized certifications that shape our approach today. As AI becomes...

When to Spin and When to Sleep

You’re staring at perf top showing 60% CPU time in pthread_mutex_lock. Your latency is in the toilet. Someone suggests “just use a spinlock” and suddenly your 16-core server is...

@bfeld v60.0 – Feld Thoughts

My father Stan and I in our default states.lsof -ti:3000 | xargs kill -9 2>/dev/null; npm run devI’ve been wandering up to 60 for a while. During my extreme-extroversion...

Earnestness

December 2020Jessica and I have certain words that have special significance when we're talking about startups. The highest compliment we can pay to founders is to describe them as "earnest." This...

2026 customer service planning series: Vol. 03

AI doesn’t fail because the model is bad, it fails because ownership is missing. Once someone owns it, everything changes. Your resolution and automation rates climb, the system becomes self-improving,...

Around The World, Part 27: Planting trees : Frozen Fractal

Fri, 28 Nov 2025 by Thomas ten Cate · Comments  Game Development, Around the WorldIn the previous post, I determined what kind of vegetation should grow where in my procedurally generated world....

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Amber Grimes Is The Best-Smelling Music Exec Around

“Because I’m from Atlanta, I’ve always been in the music world. I think it's the most accessible-to-music place that you can be in. Like,...

Analog(ue) #244: Devout Real Tree Person

#244: Devout Real Tree Person December 6th, 2025 · 85 minutes Holiday traditions and reflecting on a big project. This episode of Analog(ue) is sponsored by: Squarespace: Save 10% off your first...

Entire cast is open to making a season 3 of Pushing Daisies!

While promoting his latest film, Dust Bunny, Fuller was asked about the possibility of the comedy-drama returning to...

‘”You know this business is a customer driven business right?”’: Entitled customer scolds grocery store cashier for telling a shopper ‘you’re welcome’ instead of...

The world cannot evolve past allowing entitled people's behavior to slide because that means we would be eradicating a social hierarchy that is integral...