Eddie Adams
Born just outside of Pittsburgh in New Kensington, Pa., Eddie Adams was one of the most well-known photographers of the Vietnam War era. He took one of the...
July 2023If you collected lists of techniques for doing great work in a lot
of different fields, what would the intersection look like? I decided
to find out by making it.Partly...
When AI Agents resolve the majority of customer conversations, the shape of your support team has to change.
This is part two of our five-part series on customer service planning...
Videogames, at least the kind I’m talking about (RPGs, adventure kinds of somewhat narrative videogames, Zelda games, Elden Ring, etc), have essentially three “places”:
Outside – Hyrule field. Most of...
October 2023One of the most important things I didn't understand about the world
when I was a child is the degree to which the returns for performance
are superlinear.Teachers and coaches...
Support teams in Spain just got the clearest signal yet that the old way of doing things won’t cut it anymore.
That signal comes in the form of one of...
We’re excited to announce that Intercom is now a certified Shopify Plus Partner on the Technology Track.
The Shopify Partner Program Technology Track supports the...